Grievance Process

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Dental Health Services can assist you with working out any issues you may have with a Participating Dentist or your plan. For assistance, you may contact your Member Services Specialist by calling 800-637-6453, completing the online Confidential Grievance Form, or completing, printing and emailing your completed Confidential Grievance Form to Member Satisfaction Team, Dental Health Services, 3780 Kilroy Airport Way, Suite 750, Long Beach, CA, 90806, or by emailing membersatisfactionteam@dentalhealthservices.com.

Dental Health Services

Member Services Department
3780 Kilroy Airport Way Suite 750
Long Beach, CA 90806

Oregon Members
Upon receipt of your grievance, the Member Satisfaction Team will respond within 3 calendar days.

Dental Health Services makes every effort to resolve grievances within 14 calendar days of notification. Grievances involving emergency care are addressed immediately and responded to in writing within three (3) calendar days. Should you be unhappy with the decision, you may request a review by notifying Dental Health Services in writing.

OR Appeals Process Rights


California Members
California Grievance Form

Upon receipt of your grievance, the Member Satisfaction Team will respond within 5 calendar days.

Dental Health Services makes every effort to resolve grievances within 30 calendar days of notification. Grievances involving emergency care are addressed immediately and responded to in writing within three (3) calendar days. Should you be unhappy with the decision, you may request a review by notifying Dental Health Services in writing.

 

* Grievance: a written or oral expression of dissatisfaction regarding the plan and/or dentist, including quality of care concerns, and shall include a complaint, dispute, request for reconsideration or appeal made by an enrollee or the enrollee’s representative.

Para assistencia en Español, favor de llamar a su Especialista de Servicios a 800-637-6453.

 

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