Wildfire and Disaster Resource
We are glad you are here.
Special Accommodations for Providers in Ventura and Los Angeles Counties:
After the Governor declared a state of emergency due to the wildfires, Dental Health Services is taking steps to help mitigate the impact to enrollees and providers.
For providers in Los Angeles and/or Ventura Counties who were displaced by the fires the following will apply:
1. Extension of the duration of existing prior authorizations by 180 calendar days so providers can focus on providing care to enrollees rather than having to re-request prior authorization for previously authorized services.
2. Extension of the minimum timeframes for contracted and non-contracted providers to submit claims under California Code of Regulations, title 28, section 1300.71(b). Plans shall extend these time frames for both contracted and noncontracted providers to at least 365 days from the date of services.
3. Providers that may have been overpaid will have an extended the time to dispute the overpayment from 30 working days to 180 calendar days.
4. For a period of at least 6 months from March 19, 2025, displaced providers will be allowed to deliver care from appropriate alternative settings, such as mobile clinics or temporary locations.
5. This public-facing wildfire resource web page has been created for providers to easily access information without needing to first log into the provider portal.
How to Contact Us
For immediate assistance, please reach out to our Provider Support Team:
- Provider Helpline (Professional Services): 800-223-4347
- Email: [email protected]
Helpful Links & Resources
California offers a variety of resources to help residents prepare for, respond to, and recover from wildfires. Here are some key organizations and tools:
- CAL FIRE: Cal Fire
- California Governor's Office of Emergency Services (Cal OES): California Wildfire Recovery
- Ready for Wildfire: Ready for Wildfire
- Watch Duty App: Watch Duty
- FEMA Disaster Relief: FEMA Disaster Relief
- California Fire Foundation: California Fire Foundation
- LA Disaster Relief Navigator: Emergency Management Department
- Mental Health Support: Disaster Distress Helpline – Call 1-800-985-5990
- California Community Foundation: California Community Foundation
Staying informed and prepared is crucial in wildfire-prone areas. Utilizing these resources can help ensure safety and facilitate recovery in the event of a wildfire.
We are committed to helping you and your patients through this challenging time. Stay safe!